Refund & Cancellation Policy

Refund & Replacement Policy

We offer refunds for eligible products returned within 7 calendar days of delivery, provided they meet all our return conditions.

Eligibility Requirements

Eligible for return & replacement:

• Products that do not match the description on our website
• Apparel items that do not fit properly

Condition Checklist (All 4 conditions must be met):

• Unused and in original condition

In original packaging with all original tags, accessories, and components included

• Return request raised within 7 calendar days of delivery
• Return shipping must be arranged and paid for by the customer

(Note: Products should not be sent back before approval; items failing inspection may be refused and returned to you at your expense).

Refund Process

1. Contact customer service
2. Provide your order number
3. Explain return reason: Specify what you are returning, the reason for the return, and attach clear photographs of the product and its packaging.
4. Follow return instructions: Wait for approval; our team will confirm eligibility and provide the return shipping address before you ship the package.

Refund Options & Deductions

You may choose between two refund options upon return approval:
Store Credit (Full Value):

• Issued as store credit equal to 100% of the approved product/order value.
• Usable for future purchases across the store with no deductions.

Money-Back Refund (Original Payment Method):

• Payment gateway fee: 2.5% deducted from the order value.
• Shipping fee: Actual shipping charges incurred will be deducted.

Processing Time

Refunds are processed within 2 working days after the returned product is received and successfully passes physical inspection.

Cancellation Policy

Order Cancellation: Within 24 hours of placement
Contact: {9995775342}

Contact Information

For refund requests:

• Email: {[email protected]}
• Phone: {9995775342}